You have 14 days to change your mind on everything in the shop, as required by law.
Start your return via 'RMA & warranty' in your account, or email info@ingo-it.com with your order number. You'll receive instructions for sending it back. After your notice, you have another 14 days to send the product back.
Trying it out is fine — just as you would in a shop. If the product or its packaging is more damaged than that requires, we may charge you for the resulting loss in value. So handle the product with care and pack it well for the return.
Ingo IT refunds the full order amount, including shipping costs, via the same payment method as the order — in practice within 5 working days of receipt and inspection, and in any case within 14 days of your notice, provided the product has been received back in good order or you have shown that you have sent it back.
Return shipping costs are your own responsibility. Was the item delivered defective or damaged? Then we reimburse the shipping cost in full.