Something not going quite as planned can always happen.
We recommend reporting a complaint to us first by emailing info@ingo-it.com. Ingo IT responds within 14 days.
Ingo IT is a member of WebwinkelKeur; you can then have your dispute mediated free of charge via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. Check whether Ingo IT's membership is still current at https://www.webwinkelkeur.nl/ledenlijst/. If mediation doesn't lead to a solution, you can bring the complaint before the independent disputes committee appointed by WebwinkelKeur; this may involve costs.